Last updated on 2023-11-12

Overview

We understand that sometimes you may need to cancel an order after placing it. This policy outlines the process for canceling an order and the associated fees and restrictions.

When can I cancel an order?

You can cancel an order for any reason, but there are some restrictions:

  • Orders can only be canceled before they have been shipped.
  • Custom orders cannot be canceled once production has begun.
  • Sale items cannot be canceled once the sale has ended.

How do I cancel an order?

To cancel an order, please contact our customer service team at [email protected] or by phone at  +8809644223344 as soon as possible. Please provide your order number and the reason for cancellation.

What are the fees and restrictions associated with order cancellation?

If you cancel an order before it has been shipped, there is no fee. However, if you cancel an order after it has been shipped, you may be responsible for the following fees:

  • Shipping and handling fees
  • Return shipping fees
  • Restocking fees (up to 20%)

How will I be refunded if I cancel my order?

If you cancel your order before it has been shipped, you will be refunded the full amount of your purchase, including any applicable taxes and shipping fees. If you cancel your order after it has been shipped, you will be refunded the purchase price of the products, minus any applicable fees. Refunds will be processed within 5-7 business days of receiving the returned products.

Exceptions

We reserve the right to cancel any order at any time for any reason. We will also cancel orders that are suspected of fraud or that are placed using invalid payment information.

Questions?

If you have any questions about our order cancellation policy, please email us at [email protected]